Article ; Online: Evaluation of teleconsultation system in the urological patient during the COVID-19 pandemic.
Actas urologicas espanolas
2020 Volume 44, Issue 9, Page(s) 617–622
Abstract: ... during the COVID-19 pandemic, offering continuous care to urological patients during the healthcare ... care.: Objective: To evaluate urological patient satisfaction with teleconsultation during the COVID ... the COVID-19 pandemic was conducted, selecting a representative sample of patients attended ...
| Title translation | Evaluación de la teleconsulta en el paciente urológico durante la pandemia COVID-19. |
|---|---|
| Abstract | Introduction: The global pandemic of COVID-19 has led to rapid implementation of telemedicine, but there is little information on patient satisfaction of this system as an alternative to face-to-face care. Objective: To evaluate urological patient satisfaction with teleconsultation during the COVID-19 pandemic. Material and methods: Observational, prospective, cross-sectional, non-interventional study carried out by telephone survey during the period considered as the peak of the pandemic (March-April 2020). A quality survey composed of 11 questions on urological care provided by physicians during the COVID-19 pandemic was conducted, selecting a representative sample of patients attended by teleconsultation. Results: Two hundred patients were contacted by telephone to answer a survey on the quality of teleconsultation. The distribution of patients surveyed among the specialized consultations was homogeneous with the number of consultations cited in the period; 18% of them required assistance from family members. Sixty percent of patients avoided going to a medical center during the pandemic. Of the surveyed patients, 42% had cancelled diagnostic tests, 59% had cancelled medical consultations, 3.5% had cancelled treatments and 1% had cancelled interventions. Ten percent reported a worsening of urological symptoms during confinement. According to physicians, consultations were effectively delivered in 72% of cases, with teleconsultation being carried out by their usual urologist in 81%. Teleconsultation overall satisfaction level was 9 (IQI8-10), and 61.5% of respondents consider teleconsultation as a «health care option» after the healthcare crisis. Conclusion: Teleconsultation has been evaluated with a high level of satisfaction during the COVID-19 pandemic, offering continuous care to urological patients during the healthcare crisis. The perceived quality offers a field of optional telematic assistance in selected patients, which should be re-evaluated in a period without confinement measures. |
| MeSH term(s) | Adult ; Aged ; Aged, 80 and over ; Appointments and Schedules ; Betacoronavirus ; COVID-19 ; Coronavirus Infections/epidemiology ; Cross-Sectional Studies ; Disease Progression ; Female ; Humans ; Male ; Middle Aged ; Pandemics ; Patient Satisfaction/statistics & numerical data ; Pneumonia, Viral/epidemiology ; Prospective Studies ; Quality of Health Care ; Remote Consultation/statistics & numerical data ; SARS-CoV-2 ; Surveys and Questionnaires ; Urologic Diseases/psychology ; Young Adult |
| Keywords | covid19 |
| Language | Spanish |
| Publishing date | 2020-06-18 |
| Publishing country | Spain |
| Document type | Journal Article ; Observational Study |
| ISSN | 2173-5786 |
| ISSN (online) | 2173-5786 |
| DOI | 10.1016/j.acuro.2020.06.002 |
| Database | MEDical Literature Analysis and Retrieval System OnLINE |
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