Article: [Impact of public health emergency on public psychology: analysis of mental health assistance hotlines during COVID-19 in Zhejiang province].
Zhejiang da xue xue bao. Yi xue ban = Journal of Zhejiang University. Medical sciences
2020 Volume 49, Issue 4, Page(s) 409–418
Abstract: Objective: To analyze the usage of mental health assistance hotline during COVID-19 in Zhejiang ... for mental health services and the dynamic changes of public mental health status during COVID-19 pandemic.: Methods ... calls reflected that the public mental health status experienced four stages during the pandemic ...
| Abstract | Objective: To analyze the usage of mental health assistance hotline during COVID-19 in Zhejiang province from January 25th to February 29th 2020, and summarize the characteristics of the demand for mental health services and the dynamic changes of public mental health status during COVID-19 pandemic. Methods: Both quantitative and qualitative methods were used. The calls related to pandemic were divided into four categories: medical, psychological, information and the others. The secondary categories of psychological calls were determined by text analysis. The number of calls were calculated weekly and the number of various types of calls over time were analyzed. We used stratified random sampling method to extract 600 cases of all kinds of calls related to pandemic and conducted a semantic analysis, through marking new, similar combination to form a feature set, then summed up the call content characteristics of each stage. Two hundred callers were followed up to understand how they felt about the call process in four aspects: the waiting time, call duration, the degree of problem-solving and the way to end the call. Results: In a total of 13 746 calls, 8978 were related to pandemic, among which 12.59%(1130/8978) were about medical issues, 26.50%(2379/8978) were about mental health, 27.18%(2440/8978) were about information regarding the pandemic and 33.74%(3029/8978) were about other pandemic related issues. Pandemic situation, relevant policy release, frequency of advertising campaigns were predictors of the number of calls per day during the pandemic ( Conclusions: s The changes of the number and content of the mental health assistance hotline calls reflected that the public mental health status experienced four stages during the pandemic: confusion, panic, boredom, and adjustment. The specialized mental health assistance hotlines should be further strengthened, and the efficiency should be improved. Mental health interventions should be tailored and adopted according to the characteristics of the public mental health status at different stages of the pandemic. |
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| MeSH term(s) | COVID-19 ; China/epidemiology ; Coronavirus Infections/epidemiology ; Hotlines/statistics & numerical data ; Humans ; Mental Health/statistics & numerical data ; Pandemics/statistics & numerical data ; Pneumonia, Viral/epidemiology ; Public Health/statistics & numerical data |
| Keywords | covid19 |
| Language | Chinese |
| Publishing date | 2020-09-21 |
| Publishing country | China |
| Document type | Journal Article |
| ISSN | 1008-9292 |
| ISSN | 1008-9292 |
| DOI | 10.3785/j.issn.1008-9292.2020.08.05 |
| Database | MEDical Literature Analysis and Retrieval System OnLINE |
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