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Article ; Online: Virtual voice clinics in the COVID-19 era: have they been helpful?

Watters, Carolina / Miller, Benjamin / Kelly, Mairead / Burnay, Victoria / Karagama, Yakubu / Chevretton, Elfy

European archives of oto-rhino-laryngology : official journal of the European Federation of Oto-Rhino-Laryngological Societies (EUFOS) : affiliated with the German Society for Oto-Rhino-Laryngology - Head and Neck Surgery

2021  Volume 278, Issue 10, Page(s) 4113–4118

Abstract: ... voice clinic was converted to a wholly virtual clinic, with consultations carried out via telephone or ... certain groups have been identified as particularly benefiting. Going forward, an ideal clinic may be ... consultations. Despite this, virtual methods are still valuable, and many patients have meaningful progression ...

Abstract Purpose: In response to the coronavirus pandemic, a tertiary combined Laryngology-Speech Therapy voice clinic was converted to a wholly virtual clinic, with consultations carried out via telephone or video. The aim of our mixed method study was to assess (a) how effective are virtual clinics vs face-to-face clinics in progressing patients' care and (b) what is patient satisfaction with virtual consultation methods.
Methods: Analysis of clinic data from patient databases for both virtual and face-to-face clinics was carried out. A patient satisfaction survey was carried out by 75 of the patients who had attended virtual clinics.
Results: There was statistically a significant difference (p value < 0.01) in the proportion of patients prescribed medical therapy, referred for Speech and Language Therapy (SALT) or listed for surgery in the virtual clinic by comparison to the face-to-face clinic. 75 patients completed the questionnaire. 98% of patients were satisfied overall with the virtual method of consultation. 84% believed they would still benefit from face-to-face review. 83% would like the option of a virtual type of clinic in the future.
Conclusion: Our data clearly demonstrates that face-to-face clinics are superior to virtual clinics, with almost no patients progressed to surgery in virtual consultations. Despite this, virtual methods are still valuable, and many patients have meaningful progression of care. In current circumstances, patients have very high satisfaction with virtual consultations and certain groups have been identified as particularly benefiting. Going forward, an ideal clinic may be a hybrid of face-to-face and virtual appointments as clinically indicated.
MeSH term(s) Ambulatory Care Facilities ; COVID-19 ; Humans ; Pandemics ; Referral and Consultation ; SARS-CoV-2
Language English
Publishing date 2021-03-24
Publishing country Germany
Document type Journal Article
ZDB-ID 1017359-6
ISSN 1434-4726 ; 0937-4477
ISSN (online) 1434-4726
ISSN 0937-4477
DOI 10.1007/s00405-021-06643-6
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