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  1. Article ; Online: How the COVID-19 Pandemic May Change the World of Retailing

    Roggeveen, Anne L. / Sethuraman, Raj

    Journal of Retailing

    2020  Volume 96, Issue 2, Page(s) 169–171

    Keywords Marketing ; covid19
    Language English
    Publisher Elsevier BV
    Publishing country us
    Document type Article ; Online
    ZDB-ID 2013905-6
    ISSN 0022-4359
    ISSN 0022-4359
    DOI 10.1016/j.jretai.2020.04.002
    Database BASE - Bielefeld Academic Search Engine (life sciences selection)

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  2. Article ; Online: Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions

    Roggeveen, Anne L. / Sethuraman, Raj

    Abstract: The world of retailing is changing rapidly, and much of that change has been enabled by customer-interfacing retail technologies. This commentary offers a framework for classifying technologies, based on their primary influence on a customer’s purchase ... ...

    Abstract The world of retailing is changing rapidly, and much of that change has been enabled by customer-interfacing retail technologies. This commentary offers a framework for classifying technologies, based on their primary influence on a customer’s purchase journey – in the pre-purchase stage, needs management and search engagement technologies; in purchase stage, purchase transaction and physical acquisition technologies; and in the post-purchase stage, follow-up service and loyalty management technologies. We then discuss and classify forty recent retail technologies according to this framework. Finally, we identify areas that offer great potential for further research on retail technology.
    Keywords covid19
    Publisher Elsevier; PMC
    Document type Article ; Online
    DOI 10.1016/j.jretai.2020.08.001
    Database COVID19

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  3. Book: Social media and Big Data in consumer behaviour

    Grewal, Dhruv / Roggeveen, Anne L

    (Journal of consumer marketing ; volume 33, number 2 (2016))

    2016  

    Author's details guest editors: Dr. Anne L. Roggeveen and Professor Dhruv Grewal
    Series title Journal of consumer marketing ; volume 33, number 2 (2016)
    Language English
    Size Seite 85-144, Illustrationen
    Publisher Emerald
    Publishing place Bingley
    Document type Book
    Note Enthält 5 Beiträge
    ISBN 9781786352651 ; 1786352656
    Database ECONomics Information System

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  4. Article: Do digital displays enhance sales?

    Roggeveen, Anne L / Grewal, Dhruv / Nordfält, Jens

    Journal of retailing Vol. 92, No. 1 , p. 122-131

    role of retail format and message content

    2016  Volume 92, Issue 1, Page(s) 122–131

    Author's details Anne L. Roggeveen, Jens Nordfält, Dhruv Grewal
    Keywords Digital displays ; Retail displays ; In-store marketing
    Language English
    Publisher Elsevier$h1925-
    Publishing place New York, NY [u.a.]
    Document type Article
    ZDB-ID 410802-4 ; 2013905-6
    ISSN 0022-4359
    ISSN 0022-4359
    Database ECONomics Information System

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  5. Article: Improving th effect of guarantees

    Roggeveen, Anne L / Goodstein, Ronald C / Grewal, Dhruv

    Journal of retailing Vol. 90, No. 1 , p. 27-39

    the role of a retailer's reputation

    2014  Volume 90, Issue 1, Page(s) 27–39

    Author's details Anne L. Roggeveen; Ronald C. Goodstein; Dhruv Grewal
    Keywords Guarantees ; Retailer reputation ; Congruity
    Language English
    Size graph. Darst.
    Publisher Elsevier
    Publishing place New York, NY [u.a.]
    Document type Article
    ZDB-ID 410802-4 ; 2013905-6
    ISSN 0022-4359
    ISSN 0022-4359
    Database ECONomics Information System

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  6. Article: Roles of retailer tactics and customer-specific factors in shopper marketing

    Grewal, Dhruv / Nordfält, Jens / Roggeveen, Anne L

    Journal of business research : JBR Vol. 69, No. 3 , p. 1009-1013

    substantive, methodological, and conceptual issues

    2016  Volume 69, Issue 3, Page(s) 1009–1013

    Author's details Dhruv Grewal, Anne L. Roggeveen, Jens Nordfält
    Keywords Retailing ; Shopper marketing ; Omnichannel
    Language English
    Publisher Elsevier
    Publishing place New York, NY
    Document type Article
    ZDB-ID 189773-1
    ISSN 0148-2963
    Database ECONomics Information System

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  7. Article: The boundary spanning of managers within service networks

    Alexander, Andrew / Roggeveen, Anne L / Teller, Christoph

    Journal of business research : JBR Vol. 69, No. 12 , p. 6031-6039

    2016  Volume 69, Issue 12, Page(s) 6031–6039

    Author's details Andrew Alexander, Christoph Teller, Anne L. Roggeveen
    Keywords Boundary spanning ; Service networks ; Representational activities ; Informational activities ; Shopping centers ; Value creation
    Language English
    Publisher Elsevier
    Publishing place New York, NY
    Document type Article
    ZDB-ID 189773-1
    ISSN 0148-2963
    Database ECONomics Information System

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  8. Book ; Online: Shopper marketing and the role of in-store marketing

    Grewal, Dhruv / Nordfält, Jens / Roggeveen, Anne L

    (Review of marketing research ; v. 11)

    2014  

    Abstract: This volume of Review of marketing research (RMR) focuses on shopper marketing and the role of in-store marketing. The chapters draw from academic research as well as collaborations with major retailers and industry practitioners. Over the past several ...

    Author's details edited by Anne L. Roggeveen, Jens Nordfält, Dhruv Grewal
    Series title Review of marketing research ; v. 11
    Abstract This volume of Review of marketing research (RMR) focuses on shopper marketing and the role of in-store marketing. The chapters draw from academic research as well as collaborations with major retailers and industry practitioners. Over the past several decades there has been research into how marketing actions influence how shoppers respond to offers. Yet, with the ever-shifting landscape due to influences such as mobile devices, the internet, and social media, there is an increasing need to understand how marketing actions influence shoppers in their path to purchase. Although there are many path to purchase points which are important to understand, this edition of RMR is devoted to the topic of in-store marketing actions to understand their impact on shopper reactions to offers. The chapters highlight new technologies (e.g., mobile, digital displays) and information aids (e.g., nutrition scores, floor signage) being used by leading retailers to influence the path to purchase. In addition, new research technologies (e.g., eye-tracking, heat maps, in-store experiments) and models that are being used to assess the effectiveness of the path to purchase tactics are discussed.
    Language English
    Size Online-Ressource
    Document type Book ; Online
    ISBN 9781784410001 ; 1784410004
    Database ECONomics Information System

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