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  1. Article: Emerging competencies for logistics professionals in the digital era: A literature review.

    Koh, Le Yi / Yuen, Kum Fai

    Frontiers in psychology

    2022  Volume 13, Page(s) 965748

    Abstract: The speed of technology integration among businesses has accelerated during the COVID-19 pandemic due to the work-from-home arrangements and safe distancing regulations, prompting businesses to automate operations and digitalize work environments. These ... ...

    Abstract The speed of technology integration among businesses has accelerated during the COVID-19 pandemic due to the work-from-home arrangements and safe distancing regulations, prompting businesses to automate operations and digitalize work environments. These impacts have disrupted work environments and operational processes, and a fresh set of competencies is required to stay competent in this new normal. Consequently, there is a need to develop a state-of-the-art competency framework for logistics professionals during these trying times. This study has adopted the Preferred Reporting Items for Systematic Reviews and Meta-Analyses to review, identify, and update the emerging competencies required by logistics professionals. The relevant academic documents were narrowed down to 81 and were used to identify the emerging competencies relevant to Industry 4.0 and COVID-19. The competencies were subsequently categorized into four key domains i.e., business, logistics, digital, and personal competencies, with a total of 17 sub-domains. This state-of-the-art framework contributes to academic research by updating the existing competency frameworks. Future research can also build upon this holistic list of emerging competencies by utilizing it to reduce the competency gaps faced by those who are less technology savvy i.e., older logistics professionals. Additionally, future research can correlate the competency framework to organizational learning theories to improve the overall performance of logistics companies.
    Language English
    Publishing date 2022-10-25
    Publishing country Switzerland
    Document type Systematic Review
    ZDB-ID 2563826-9
    ISSN 1664-1078
    ISSN 1664-1078
    DOI 10.3389/fpsyg.2022.965748
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  2. Article: Social media engagement in the maritime industry during the pandemic.

    Koh, Le Yi / Ng, Chloe / Wang, Xueqin / Yuen, Kum Fai

    Technological forecasting and social change

    2023  Volume 192, Page(s) 122553

    Abstract: The maritime sectors are suffering severe disruptions as a result of COVID-19. Maritime companies have turned to social media to interact with partners and clear up confusion. However, not every social media post receives the same engagement levels ... ...

    Abstract The maritime sectors are suffering severe disruptions as a result of COVID-19. Maritime companies have turned to social media to interact with partners and clear up confusion. However, not every social media post receives the same engagement levels especially during a pandemic. For a more holistic analysis of social media engagement during a pandemic, the Protection Motivation Theory and classical theories such as user gratification and media richness theories were included. The research uses hierarchical regression analysis on information gathered from Facebook posts about COVID-19 made by eighteen different companies from four distinct maritime sectors. It was found that the rate of stakeholder engagement is highly influenced by informational, relational, and entertaining content as well as content that fosters self-efficacy, severity, and vulnerability. Additionally, the stakeholder engagement rate is greatly influenced by posts with greater vividness and fluency, which are characterized by providing external links. This is the first study to look into why stakeholders interact with posts linked to COVID-19 on social media. The findings will help maritime organisations use social media as a management and communication instrument.
    Language English
    Publishing date 2023-04-06
    Publishing country United States
    Document type Journal Article
    ISSN 0040-1625
    ISSN 0040-1625
    DOI 10.1016/j.techfore.2023.122553
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  3. Article ; Online: Willingness to participate in virtual reality technologies: Public adoption and policy perspectives for marine conservation.

    Koh, Le Yi / Wu, Min / Wang, Xueqin / Yuen, Kum Fai

    Journal of environmental management

    2023  Volume 334, Page(s) 117480

    Abstract: Greater efforts are required to educate the public about marine conservation as the marine environment continues to deteriorate over time. A way to remotely travel during the pandemic is provided by virtual reality technologies in marine ecotourism. In ... ...

    Abstract Greater efforts are required to educate the public about marine conservation as the marine environment continues to deteriorate over time. A way to remotely travel during the pandemic is provided by virtual reality technologies in marine ecotourism. In order to present a theoretical framework that explains consumers' propensity to participate in virtual reality technology, this study draws on the theories of perceived risk, trust, and attitude. An online survey with 451 respondents was administered in Singapore and structural equation modeling was applied to analyze the data. The results reflect that perceived health risk, perceived financial risk, perceived social risk, and perceived performance risk, mediated by trust and attitude, have a significant influence on consumers' willingness to participate in virtual reality technologies in marine ecotourism. After analyzing their total effects, trust was found to have the highest effect on willingness to participate, followed by attitude, perceived social risk, perceived financial risk, perceived health risk, and perceived performance risk. Overall, the present research offers new perspectives on comprehending the drivers of willingness to participate, as well as implicating policies to raise public awareness of marine conservation, as well as to raise more money to support marine conservation initiatives.
    MeSH term(s) Attitude ; Virtual Reality ; Surveys and Questionnaires ; Trust ; Consumer Behavior
    Language English
    Publishing date 2023-02-10
    Publishing country England
    Document type Journal Article
    ZDB-ID 184882-3
    ISSN 1095-8630 ; 0301-4797
    ISSN (online) 1095-8630
    ISSN 0301-4797
    DOI 10.1016/j.jenvman.2023.117480
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  4. Article: Cruise traveling behavior post-COVID-19: An integrated model of health protection motivation, travel constraint and social learning.

    Yuen, Kum Fai / Cai, Lanhui / Wang, Xueqin

    Frontiers in psychology

    2022  Volume 13, Page(s) 949288

    Abstract: Travel restrictions have harmed the cruise industry as a result of the COVID-19 pandemic. The goal of this study, which is attributed to permanent changes in the regulatory and social landscape, is to identify and examine the factors influencing post- ... ...

    Abstract Travel restrictions have harmed the cruise industry as a result of the COVID-19 pandemic. The goal of this study, which is attributed to permanent changes in the regulatory and social landscape, is to identify and examine the factors influencing post-COVID-19 cruise travel intention. To explain cruise travel intention, we developed a theoretical model incorporating health protection motivation, social learning and travel constraint theories. An online survey was conducted with 400 valid responses collected from Singapore. The theoretical model was estimated using structural equation modeling and the survey data. The findings indicate that (1) observing societal behavior, (2) observing the COVID-19 situation, (3) threat appraisal, and (4) coping appraisal all have a direct influence on travel constraint negotiation. Furthermore, travel constraint negotiation and societal observation have a direct impact on intention. An intriguing finding is that observing the COVID-19 situation has no effect on threat assessment, which can be attributed to pandemic fatigue. The findings allow for a set of recommendations to cruise companies and policymakers for post-COVID-19 cruise industry management.
    Language English
    Publishing date 2022-07-22
    Publishing country Switzerland
    Document type Journal Article
    ZDB-ID 2563826-9
    ISSN 1664-1078
    ISSN 1664-1078
    DOI 10.3389/fpsyg.2022.949288
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  5. Article: Core Competencies for Maritime Business Educators in the Digital Era.

    Yuen, Kum Fai / Tan, Lovevin / Loh, Hui Shan

    Frontiers in psychology

    2022  Volume 13, Page(s) 915980

    Abstract: In light of digitalization, the objectives of this study are to (1) identify the emerging, core competencies of maritime business educators (MBE) and (2) examine their effects on perceived teaching performance. A systematic review of the contemporary ... ...

    Abstract In light of digitalization, the objectives of this study are to (1) identify the emerging, core competencies of maritime business educators (MBE) and (2) examine their effects on perceived teaching performance. A systematic review of the contemporary literature was first performed to build a competency framework. Subsequently, an online survey was administered to 196 faculty members of the top 10 leading maritime universities as identified from the Worldwide Maritime School Rankings produced by Hong Kong Polytechnic University. The collected data were analyzed using Exploratory Factor Analysis to extract the main competencies of MBE. The results uncovered five key competencies from 22 sub-competencies. Thereafter, Hierarchical Regression Modeling was used to examine the effects of the key competencies on perceived teaching performance. After controlling for teaching experience and job position, it was found that the five competency requirements, in descending order of their importance, have significant positive effects on teaching performance: Pedagogy, Maritime, Interpersonal, Business and Digital. Academically, this study consolidates the literature and identifies the emerging core competencies that are expected from MBE in the digital era. The study also implicates education policy formulation, offering directions for institutions to allocate their resources, develop suitable training and assessment programs, and facilitate benchmarking.
    Language English
    Publishing date 2022-07-12
    Publishing country Switzerland
    Document type Journal Article
    ZDB-ID 2563826-9
    ISSN 1664-1078
    ISSN 1664-1078
    DOI 10.3389/fpsyg.2022.915980
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  6. Article: Post COVID-19: Health crisis management for the cruise industry.

    Li, Zhaotong / Wang, Xueqin / Li, Xue / Yuen, Kum Fai

    International journal of disaster risk reduction : IJDRR

    2022  Volume 71, Page(s) 102792

    Abstract: The cruise industry is gravely affected by the COVID-19 pandemic due to rising public health concerns. This study combines and examines health crisis management and marketing theories to address public health concerns and improve the usage of cruise ... ...

    Abstract The cruise industry is gravely affected by the COVID-19 pandemic due to rising public health concerns. This study combines and examines health crisis management and marketing theories to address public health concerns and improve the usage of cruise services. Combining social exchange theory, customers' perceived value theory, and trust theory, a theoretical model is proposed. Survey data (
    Language English
    Publishing date 2022-01-12
    Publishing country England
    Document type Journal Article
    ZDB-ID 2695877-6
    ISSN 2212-4209
    ISSN 2212-4209
    DOI 10.1016/j.ijdrr.2022.102792
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  7. Article ; Online: Analyzing the Effect of Government Subsidy on the Development of the Remanufacturing Industry

    Qin Zhou / Kum Fai Yuen

    International Journal of Environmental Research and Public Health, Vol 17, Iss 3550, p

    2020  Volume 3550

    Abstract: Remanufacturing plays an important role in a circular economy, by shifting supply chains from linear to closed loop. However, the development of the remanufacturing industry faces many challenges. Consumers’ uncertainty about the quality of ... ...

    Abstract Remanufacturing plays an important role in a circular economy, by shifting supply chains from linear to closed loop. However, the development of the remanufacturing industry faces many challenges. Consumers’ uncertainty about the quality of remanufactured products can hamper their decision to make a purchase (i.e., uncertainty behavior). Such uncertainty can be reduced when they learn that more consumers are purchasing remanufactured products (i.e., network externality behavior). Considering the aforementioned behaviors, this paper investigates how a government could set the optimal subsidy level to maximize the sales quantity of remanufactured products with a limited budget. We modeled a Stackelberg game between the government and an original equipment manufacturer, under two settings, over two periods. Setting 1 only considers an original equipment manufacturer that produces remanufactured products, and Setting 2 considers an original equipment manufacturer that produces both new and remanufactured products. We show that the original equipment manufacturer should adjust its pricing strategy (i.e., markup vs. markdown) according to the subsidy levels. Our analysis on the government budget constraint shows that an original equipment manufacturer earns more profits in Setting 1 than Setting 2, only when the budget constraint is high, and less profits when budget constraint is low.
    Keywords circular economy ; trade old for remanufactured ; government subsidy ; budget constraint ; network externality ; Medicine ; R
    Subject code 330
    Language English
    Publishing date 2020-05-01T00:00:00Z
    Publisher MDPI AG
    Document type Article ; Online
    Database BASE - Bielefeld Academic Search Engine (life sciences selection)

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  8. Article ; Online: Analyzing the Effect of Government Subsidy on the Development of the Remanufacturing Industry.

    Zhou, Qin / Yuen, Kum Fai

    International journal of environmental research and public health

    2020  Volume 17, Issue 10

    Abstract: Remanufacturing plays an important role in a circular economy, by shifting supply chains from linear to closed loop. However, the development of the remanufacturing industry faces many challenges. Consumers' uncertainty about the quality of ... ...

    Abstract Remanufacturing plays an important role in a circular economy, by shifting supply chains from linear to closed loop. However, the development of the remanufacturing industry faces many challenges. Consumers' uncertainty about the quality of remanufactured products can hamper their decision to make a purchase (i.e., uncertainty behavior). Such uncertainty can be reduced when they learn that more consumers are purchasing remanufactured products (i.e., network externality behavior). Considering the aforementioned behaviors, this paper investigates how a government could set the optimal subsidy level to maximize the sales quantity of remanufactured products with a limited budget. We modeled a Stackelberg game between the government and an original equipment manufacturer, under two settings, over two periods. Setting 1 only considers an original equipment manufacturer that produces remanufactured products, and Setting 2 considers an original equipment manufacturer that produces both new and remanufactured products. We show that the original equipment manufacturer should adjust its pricing strategy (i.e., markup vs. markdown) according to the subsidy levels. Our analysis on the government budget constraint shows that an original equipment manufacturer earns more profits in Setting 1 than Setting 2, only when the budget constraint is high, and less profits when budget constraint is low.
    MeSH term(s) Commerce ; Consumer Behavior ; Costs and Cost Analysis ; Financing, Government ; Industry
    Language English
    Publishing date 2020-05-19
    Publishing country Switzerland
    Document type Journal Article ; Research Support, Non-U.S. Gov't
    ISSN 1660-4601
    ISSN (online) 1660-4601
    DOI 10.3390/ijerph17103550
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  9. Article ; Online: Does COVID-19 Promote Self-Service Usage among Modern Shoppers? An Exploration of Pandemic-Driven Behavioural Changes in Self-Collection Users.

    Wang, Xueqin / Wong, Yiik Diew / Yuen, Kum Fai

    International journal of environmental research and public health

    2021  Volume 18, Issue 16

    Abstract: Due to health concerns related to COVID-19, shoppers have learned to minimise social contact by adopting various contactless self-service technologies to fulfil their consumption needs. This study explores shoppers' behavioural changes in relation to ... ...

    Abstract Due to health concerns related to COVID-19, shoppers have learned to minimise social contact by adopting various contactless self-service technologies to fulfil their consumption needs. This study explores shoppers' behavioural changes in relation to self-service, using the special research context of e-commerce self-collection services. By synthesising insights from the health psychology literature, this study proposes an affective-cognitive-social perspective to explain the pandemic-driven behavioural changes of self-collection users. The survey instrument is used for online data collection (
    MeSH term(s) Adaptation, Psychological ; COVID-19 ; Humans ; Pandemics ; SARS-CoV-2 ; Surveys and Questionnaires
    Language English
    Publishing date 2021-08-13
    Publishing country Switzerland
    Document type Journal Article ; Research Support, Non-U.S. Gov't
    ZDB-ID 2175195-X
    ISSN 1660-4601 ; 1661-7827
    ISSN (online) 1660-4601
    ISSN 1661-7827
    DOI 10.3390/ijerph18168574
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  10. Article: An investigation of self-service technology usage during the COVID-19 pandemic: The changing perceptions of 'self' and technologies.

    Wang, Xueqin / Wong, Yiik Diew / Sun, Shanshan / Yuen, Kum Fai

    Technology in society

    2022  Volume 70, Page(s) 102032

    Abstract: Self-service technologies (SSTs) are not new to modern consumers, yet the COVID-19 pandemic brings new motivations into SST usage. This study aims to revisit consumers' SST usage under the pandemic context, focusing on consumers' changing perceptions on ... ...

    Abstract Self-service technologies (SSTs) are not new to modern consumers, yet the COVID-19 pandemic brings new motivations into SST usage. This study aims to revisit consumers' SST usage under the pandemic context, focusing on consumers' changing perceptions on social interactions (i.e. the 'self' element) and technologies. The impacts of social distancing, individualistic culture, self-identity as technology users, and innovativeness on consumers' SST usage are explored in the field of smart locker self-collection service. A survey instrument is designed for data collection, and the data are analysed through a hierarchical regression followed by latent class analysis. The findings confirm the contributing effects of the four proposed factors on consumers' SST usage. Further, four distinct SST user segments emerge which are labelled as: technology lovers, social excluders, SST embracers, and indifferent pandemic responders. This study contributes to the SST literature by emphasising the pandemic-induced effects on the consumption environment externally and individuals' self-perceptions internally, both leading to behavioural implications of SST usage.
    Language English
    Publishing date 2022-06-15
    Publishing country United States
    Document type Journal Article
    ISSN 0160-791X
    ISSN 0160-791X
    DOI 10.1016/j.techsoc.2022.102032
    Database MEDical Literature Analysis and Retrieval System OnLINE

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