Article ; Online: ENT Telephone Clinics During the Coronavirus Pandemic: An Analysis of 400 Telephone Consultations at a District General Hospital.
2021 Volume 102, Issue 11, Page(s) 733–738
Abstract: Background: The COVID-19 pandemic led to the introduction of telephone consultations in order to provide specialist health care remotely. This study analyses the outcomes of ear, nose, and throat (ENT) telephone consultations.: Methods: Retrospective ...
Abstract | Background: The COVID-19 pandemic led to the introduction of telephone consultations in order to provide specialist health care remotely. This study analyses the outcomes of ear, nose, and throat (ENT) telephone consultations. Methods: Retrospective analysis was undertaken of 400 ENT telephone consultations. Results: All 2-week-wait neck or face lump patients underwent imaging and 78% were successfully discharged. 80% of vertigo patients and 100% of 2-week-wait throat symptom patients were offered face-to-face consultations. All primary hyperparathyroidism patients were managed remotely, being discharged, or with telephone follow-up. The majority of routine referrals were managed without the need for face-to-face consultation. Conclusion: Vertigo patients and 2-week-wait throat symptom patients should be offered a face-to-face consultation in the first instance. For patients with neck or face lumps, initial referral for imaging may improve patient flow and facilitate safe discharge. It is appropriate to continue with telephone consultations for all other patient groups. |
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MeSH term(s) | Humans ; Referral and Consultation ; Pandemics ; Pharynx ; Retrospective Studies ; Hospitals, General ; Telephone ; Vertigo ; Telemedicine/methods |
Language | English |
Publishing date | 2021-06-25 |
Publishing country | United States |
Document type | Journal Article |
ZDB-ID | 750153-5 |
ISSN | 1942-7522 ; 0145-5613 |
ISSN (online) | 1942-7522 |
ISSN | 0145-5613 |
DOI | 10.1177/01455613211028091 |
Database | MEDical Literature Analysis and Retrieval System OnLINE |
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