Article ; Online: Satisfaction with remote consultations in primary care during COVID-19: a population survey of UK adults.
The British journal of general practice : the journal of the Royal College of General Practitioners
2024 Volume 74, Issue 739, Page(s) e96–e103
Abstract: Background: Mode of access to primary care changed during the COVID-19 pandemic; remote consultations became more widespread. With remote consultations likely to continue in UK primary care, it is important to understand people's perceptions of remote ... ...
Abstract | Background: Mode of access to primary care changed during the COVID-19 pandemic; remote consultations became more widespread. With remote consultations likely to continue in UK primary care, it is important to understand people's perceptions of remote consultations and identify potential resulting inequalities. Aim: To assess satisfaction with remote GP consultations in the UK during the COVID-19 pandemic and identify demographic variation in satisfaction levels. Design and setting: A cross-sectional survey from the second phase of a large UK-based study, which was conducted during the COVID-19 pandemic. Method: In total, 1426 adults who self-reported having sought help from their doctor in the past 6 months completed an online questionnaire (February to March 2021). Items included satisfaction with remote consultations and demographic variables. Associations were analysed using multivariable regression. Results: A novel six-item scale of satisfaction with remote GP consultations had good psychometric properties. Participants with higher levels of education had significantly greater satisfaction with remote consultations than participants with mid-level qualifications ( Conclusion: These findings can inform the use and adaptation of remote consultations in primary care. Adults with lower educational levels may need additional support to improve their experience and ensure equitable care via remote consultations. |
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MeSH term(s) | Adult ; Humans ; Cross-Sectional Studies ; Pandemics ; Remote Consultation ; COVID-19/epidemiology ; COVID-19/therapy ; Scotland ; Personal Satisfaction ; Primary Health Care ; Telemedicine |
Language | English |
Publishing date | 2024-01-25 |
Publishing country | England |
Document type | Journal Article |
ZDB-ID | 1043148-2 |
ISSN | 1478-5242 ; 0035-8797 ; 0960-1643 |
ISSN (online) | 1478-5242 |
ISSN | 0035-8797 ; 0960-1643 |
DOI | 10.3399/BJGP.2023.0092 |
Database | MEDical Literature Analysis and Retrieval System OnLINE |
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