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  1. Article ; Online: Effects of affiliation network membership on hospital quality and financial performance.

    Jin, Bonnie / Nembhard, Ingrid M

    Health services research

    2021  Volume 57, Issue 2, Page(s) 248–258

    Abstract: Objective: To examine the effects of hospital membership in affiliation networks-franchise-like networks sponsored by high-quality health systems in which affiliate hospitals pay an annual fee for access to sponsor's operational and clinical resources- ... ...

    Abstract Objective: To examine the effects of hospital membership in affiliation networks-franchise-like networks sponsored by high-quality health systems in which affiliate hospitals pay an annual fee for access to sponsor's operational and clinical resources-on clinical quality, patient experience ratings, and financial performance of affiliates and their competitors.
    Data sources: Network membership data from press releases and websites of four sponsors (Mayo Clinic, Cleveland Clinic, MD Anderson, Memorial Sloan Kettering), American Hospital Association's Annual Survey, Centers for Medicare & Medicaid Services' Hospital Compare, and Healthcare Cost Report Information System, all for 2005-2016.
    Study design: We used a quasi-experimental design and estimated hospital-level regressions with hospital-fixed effects. Dependent variables were measures of clinical quality, patient experience, and financial performance. Independent variables included an indicator for affiliate versus nonaffiliate and fixed effects for hospital characteristics and year. To analyze effects on competitors, we repeated analyses by comparing hospitals in the same county as an affiliate to nonaffiliated, noncompetitor hospitals.
    Data collection: Membership was obtained through press releases and network websites then linked across datasets by name and Medicare's identification number.
    Principal findings: Across networks, affiliates (N = 199) experienced insignificant clinical quality changes but increased net income by $38,500 and operating margin by 6.6% (p values = 0.01-0.08) compared to nonaffiliates. Multispecialty affiliates improved on no measures. Cancer-specific affiliates improved their net income ($96,900) and operating margin (3.6%; p-values < 0.05). Affiliates' competitors experienced mixed changes in clinical measures relative to hospitals without affiliates in market (p-value < 0.05) but no financial effects. Affiliation was not associated with patient experience ratings for affiliates nor competitors.
    Conclusions: Despite quality-focused missions, affiliation networks are not guaranteed to improve public measures of quality in affiliated hospitals, although hospitals in these communities improve financially. Future research should assess the conditions and mechanisms by which affiliation improves quality consistently and which forms of quality.
    MeSH term(s) Aged ; Hospitals ; Humans ; Medicare ; Surveys and Questionnaires ; United States
    Language English
    Publishing date 2021-09-28
    Publishing country United States
    Document type Journal Article ; Research Support, U.S. Gov't, P.H.S.
    ZDB-ID 410435-3
    ISSN 1475-6773 ; 0017-9124
    ISSN (online) 1475-6773
    ISSN 0017-9124
    DOI 10.1111/1475-6773.13876
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  2. Article ; Online: Pursuing innovation in academic medical centers: Models, activities, and influential factors.

    Meer, Elana / Ezzeddine, Iman / Chao, Jessica / Nembhard, Ingrid M

    Health care management review

    2023  Volume 48, Issue 2, Page(s) 161–174

    Abstract: Background: Academic medical centers (AMCs) are well recognized for their innovations that enhance frontline care, but there is little study of their innovation management processes, which is key for advancing theory regarding the effectiveness of ... ...

    Abstract Background: Academic medical centers (AMCs) are well recognized for their innovations that enhance frontline care, but there is little study of their innovation management processes, which is key for advancing theory regarding the effectiveness of innovation efforts to improve care.
    Purpose: We aimed to identify organizational models used for frontline innovation by AMCs in the United States, core activities within models, and factors that influence innovation success.
    Methods: We conducted a qualitative study of 12 AMCs using data from semistructured interviews with centers' innovation leaders. Inclusion required satisfying two of three criteria in 2021 (only met by 35 AMCs nationally): listed in the professional association of innovation leaders (Council of 33), Becker's review of most innovative hospitals, and/or top 20 U.S. News and World Report best hospitals honor roll. We analyzed the interview data using the constant comparative method.
    Results: Innovative AMCs pursue innovation through innovation centers (using a centralized or multicenter model) or within clinical departments (department-level model). All three models emphasize seven activities, although performed differently: sourcing ideas, developing ideas, implementing innovations, fundraising, managing partnerships, measuring success, and managing mindset. Several factors influenced success: role performance, operational challenges, technology, public policy, customer clarity, stakeholder buy-in, diversity of input, and focus. The centralized model struggled less with standardization and coordination issues.
    Conclusion: AMCs have options for structuring their innovation efforts. However, there are consistent activities for successful innovation management and factors that they must manage.
    Practice implications: AMCs can select among innovation models to fit their circumstances but likely need to perform seven activities well for success.
    MeSH term(s) Humans ; United States ; Academic Medical Centers ; Hospitals ; Models, Organizational ; Qualitative Research ; Organizational Innovation
    Language English
    Publishing date 2023-01-06
    Publishing country United States
    Document type Multicenter Study ; Journal Article
    ZDB-ID 430366-0
    ISSN 1550-5030 ; 0361-6274
    ISSN (online) 1550-5030
    ISSN 0361-6274
    DOI 10.1097/HMR.0000000000000363
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  3. Article ; Online: Authors response to the commentaries on "Integrating network theory into study of integrated healthcare".

    Burns, Lawton R / Nembhard, Ingrid M / Shortell, Stephen M

    Social science & medicine (1982)

    2022  Volume 305, Page(s) 115050

    MeSH term(s) Delivery of Health Care, Integrated ; Health Facilities ; Humans
    Language English
    Publishing date 2022-05-18
    Publishing country England
    Document type Journal Article ; Comment
    ZDB-ID 4766-1
    ISSN 1873-5347 ; 0037-7856 ; 0277-9536
    ISSN (online) 1873-5347
    ISSN 0037-7856 ; 0277-9536
    DOI 10.1016/j.socscimed.2022.115050
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  4. Article ; Online: Who Joins the Franchise, Affiliation Model of Hospital Networks? An Analysis of Hospital and Market Characteristics of Members.

    Jin, Bonnie / Nembhard, Ingrid M

    Medical care research and review : MCRR

    2020  Volume 78, Issue 6, Page(s) 660–671

    Abstract: Joining nonownership based, organization-driven networks and alliances is a common strategy for hospitals to pursue yet little is known about what types of hospitals join these collaborations, due in part to challenges in identifying members. One novel ... ...

    Abstract Joining nonownership based, organization-driven networks and alliances is a common strategy for hospitals to pursue yet little is known about what types of hospitals join these collaborations, due in part to challenges in identifying members. One novel network form that has recently emerged, and made identification feasible, is franchise-like "affiliation networks" in which affiliate hospitals pay an annual membership fee that allows access to the clinical expertise and resources of high-status, nationally ranked sponsor hospitals. Affiliation networks and their members publicize affiliation. Using 2006-2015 data on United States' hospitals, we find hospitals with higher patient acuity, teaching hospitals, and hospitals located in areas of higher utilization intensity were more likely to join an affiliation network. Joining affiliation networks does not appear to be in response to highly competitive markets because hospitals in less competitive environments are more likely to join and hospitals with higher net incomes are more likely to join.
    MeSH term(s) Hospitals ; Humans ; United States
    Language English
    Publishing date 2020-10-19
    Publishing country United States
    Document type Journal Article ; Research Support, U.S. Gov't, P.H.S.
    ZDB-ID 1232314-7
    ISSN 1552-6801 ; 1077-5587
    ISSN (online) 1552-6801
    ISSN 1077-5587
    DOI 10.1177/1077558720966129
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  5. Article ; Online: Learning from patients: The impact of using patients' narratives on patient experience scores.

    Nembhard, Ingrid M / Matta, Sasmira / Shaller, Dale / Lee, Yuna S H / Grob, Rachel / Schlesinger, Mark

    Health care management review

    2023  Volume 49, Issue 1, Page(s) 2–13

    Abstract: Background: Enthusiasm has grown about using patients' narratives-stories about care experiences in patients' own words-to advance organizations' learning about the care that they deliver and how to improve it, but studies confirming association have ... ...

    Abstract Background: Enthusiasm has grown about using patients' narratives-stories about care experiences in patients' own words-to advance organizations' learning about the care that they deliver and how to improve it, but studies confirming association have not been published.
    Purpose: We assessed whether primary care clinics that frequently share patients' narratives with their staff have higher patient experience survey scores.
    Approach: We conducted a 1-year study of 5,545 adult patients and 276 staff affiliated with nine clinics in one health system. We used multilevel models to analyze survey data from patients about their experiences and from staff about exposure to useful narratives. We examined staff confidence in own knowledge as a moderator because confidence can influence use of new information sources.
    Results: Frequency of sharing useful narratives with staff was associated with patient experience scores for all measures, conditional on staff confidence in own knowledge ( p < .01). For operational measures (e.g., care coordination), increased sharing correlated with subsequently higher performance for more confident staff and lower performance or no difference for less confident staff, depending on measure. For relational measures (e.g., patient-provider communication), increased sharing correlated with higher scores for less confident staff and lower scores for more confident staff.
    Conclusion: Sharing narratives with staff frequently is associated with better patient experience survey scores, conditional on confidence in knowledge.
    Practice implications: Frequently sharing useful patient narratives should be encouraged as an organizational improvement strategy. However, organizations need to address how narrative feedback interacts with their staff's confidence to realize higher experience scores across domains.
    MeSH term(s) Adult ; Humans ; Communication ; Information Sources ; Patient Outcome Assessment
    Language English
    Publishing date 2023-11-29
    Publishing country United States
    Document type Journal Article
    ZDB-ID 430366-0
    ISSN 1550-5030 ; 0361-6274
    ISSN (online) 1550-5030
    ISSN 0361-6274
    DOI 10.1097/HMR.0000000000000386
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  6. Article ; Online: Voluntary Hospital Reporting of Performance in Cancer Care: Does Volume Make a Difference?

    Jin, Bonnie / Nembhard, Ingrid M

    Journal for healthcare quality : official publication of the National Association for Healthcare Quality

    2019  Volume 42, Issue 6, Page(s) e75–e82

    Abstract: Little is known about which hospitals participate in voluntary public reporting of quality processes and what influences their performance, particularly in cancer care. We hypothesize that patient volume is positively associated with both reporting and ... ...

    Abstract Little is known about which hospitals participate in voluntary public reporting of quality processes and what influences their performance, particularly in cancer care. We hypothesize that patient volume is positively associated with both reporting and performance. In 2014, when Pennsylvania became the first and only state to have public reporting for cancer care, it became possible to test these hypotheses, which we did in cross-sectional study of the 72 Pennsylvania hospitals accredited by the Commission on Cancer. Hospitals that publicly reported their performance (57 of 72) had higher patient volumes than hospitals that did not release performance. Among reporting hospitals, no association was found between patient volume and performance on process of care metrics. These findings suggest the importance of attending to volume effects in public reporting of cancer care and recognizing that volume is not a predictor of performance for reporting hospitals, which indicates the need for research to identify other factors that differentiate performance within and across reporting and nonreporting hospitals.
    MeSH term(s) Cross-Sectional Studies ; Hospitals, Voluntary ; Humans ; Neoplasms/therapy ; Pennsylvania ; Quality Indicators, Health Care
    Language English
    Publishing date 2019-08-03
    Publishing country United States
    Document type Journal Article ; Research Support, U.S. Gov't, P.H.S.
    ZDB-ID 1472097-8
    ISSN 1945-1474 ; 1062-2551
    ISSN (online) 1945-1474
    ISSN 1062-2551
    DOI 10.1097/JHQ.0000000000000225
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  7. Article ; Online: Integrating network theory into the study of integrated healthcare.

    Burns, Lawton R / Nembhard, Ingrid M / Shortell, Stephen M

    Social science & medicine (1982)

    2021  Volume 296, Page(s) 114664

    Abstract: Healthcare policy in the United States (U.S.) has focused on promoting integrated healthcare to combat fragmentation (e.g., 1993 Health Security Act, 2010 Affordable Care Act). Researchers have responded by studying coordination and developing typologies ...

    Abstract Healthcare policy in the United States (U.S.) has focused on promoting integrated healthcare to combat fragmentation (e.g., 1993 Health Security Act, 2010 Affordable Care Act). Researchers have responded by studying coordination and developing typologies of integration. Yet, after three decades, research evidence for the benefits of coordination and integration are lacking. We argue that research efforts need to refocus in three ways: (1) use social networks to study relational coordination and integrated healthcare, (2) analyze integrated healthcare at three levels of analysis (micro, meso, macro), and (3) focus on clinical integration as the most proximate impact on patient outcomes. We use examples to illustrate the utility of such refocusing and present avenues for future research.
    MeSH term(s) Delivery of Health Care, Integrated ; Health Facilities ; Health Policy ; Humans ; Patient Protection and Affordable Care Act ; Social Networking ; United States
    Language English
    Publishing date 2021-12-16
    Publishing country England
    Document type Journal Article
    ZDB-ID 4766-1
    ISSN 1873-5347 ; 0037-7856 ; 0277-9536
    ISSN (online) 1873-5347
    ISSN 0037-7856 ; 0277-9536
    DOI 10.1016/j.socscimed.2021.114664
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  8. Article ; Online: A Systematic Review of Surveys for Measuring Patient-centered Care in the Hospital Setting.

    Handley, Sara C / Bell, Sydney / Nembhard, Ingrid M

    Medical care

    2020  Volume 59, Issue 3, Page(s) 228–237

    Abstract: Background: Patient-centered care (PCC) is a core component of quality care and its measurement is fundamental for research and improvement efforts. However, an inventory of surveys for measuring PCC in hospitals, a core care setting, is not available.!# ...

    Abstract Background: Patient-centered care (PCC) is a core component of quality care and its measurement is fundamental for research and improvement efforts. However, an inventory of surveys for measuring PCC in hospitals, a core care setting, is not available.
    Objective: To identify surveys for assessing PCC in hospitals, assess PCC dimensions that they capture, report their psychometric properties, and evaluate applicability to individual and/or dyadic (eg, mother-infant pairs in pregnancy) patients.
    Research design: We conducted a systematic review of articles published before January 2019 available on PubMed, Web of Science, and EBSCO Host and references of extracted papers to identify surveys used to measure "patient-centered care" or "family-centered care." Surveys used in hospitals and capturing at least 3 dimensions of PCC, as articulated by the Picker Institute, were included and reviewed in full. Surveys' descriptions, subscales, PCC dimensions, psychometric properties, and applicability to individual and dyadic patients were assessed.
    Results: Thirteen of 614 articles met inclusion criteria. Nine surveys were identified, which were designed to obtain assessments from patients/families (n=5), hospital staff (n=2), and both patients/families and hospital staff (n=2). No survey captured all 8 Picker dimensions of PCC [median=6 (range, 5-7)]. Psychometric properties were reported infrequently. All surveys applied to individual patients, none to dyadic patients.
    Conclusions: Multiple surveys for measuring PCC in hospitals are available. Opportunities exist to improve survey comprehensiveness regarding dimensions of PCC, reporting of psychometric properties, and development of measures to capture PCC for dyadic patients.
    MeSH term(s) Female ; Hospitals/standards ; Humans ; Male ; Medical Staff, Hospital/organization & administration ; Patient Preference/statistics & numerical data ; Patient Reported Outcome Measures ; Patient Satisfaction/statistics & numerical data ; Patient-Centered Care/statistics & numerical data ; Quality of Health Care ; United States
    Language English
    Publishing date 2020-09-18
    Publishing country United States
    Document type Journal Article ; Research Support, N.I.H., Extramural ; Research Support, U.S. Gov't, P.H.S. ; Systematic Review
    ZDB-ID 411646-x
    ISSN 1537-1948 ; 0025-7079
    ISSN (online) 1537-1948
    ISSN 0025-7079
    DOI 10.1097/MLR.0000000000001474
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  9. Article ; Online: The influence of peer beliefs on nurses' use of new health information technology: A social network analysis.

    Yuan, Christina T / Nembhard, Ingrid M / Kane, Gerald C

    Social science & medicine (1982)

    2020  Volume 255, Page(s) 113002

    Abstract: Implementation of health information technology fails at an alarming rate because intended users often choose not to use it. Implementation theory and frameworks suggest that social networks may influence individuals' use, but empirical study remains ... ...

    Abstract Implementation of health information technology fails at an alarming rate because intended users often choose not to use it. Implementation theory and frameworks suggest that social networks may influence individuals' use, but empirical study remains limited. Furthermore, neither theory nor research has identified whose beliefs within the network matter most for implementation. We examine the relationship between an individual's system use and the beliefs of his or her peers. We assess the relationship for two peer groups: the entire group of peers and the subset that shares the individual's beliefs about the system. We used data collected from an academic hospital in the United States that had recently implemented a bar code medication administration system, a technology meant to increase medication safety. We administered a survey to nurses (N = 207) in six clinical units approximately 3-5 months (April-June 2013) after the "go-live" of the system to identify peer groups and beliefs about system usefulness. We calculated mean peer belief for the entire peer group and sharedness of belief using a homophily measure. From the hospital's electronic health record system, we obtained nurses' system use during the 3-month data collection period. We used multivariable linear regression to examine relationships. We found no effect of mean peer beliefs on individual system use. However, sharedness of belief about usefulness was positively associated with individual system use. Individuals' own positive belief was only associated with greater system use when shared with peers. Our findings indicate a significant role of social networks in implementation, and specifically that shared beliefs between an individual and his or her peer network may be critical to implementation success, more so than the beliefs across the entire peer group. Reinforcement by the social network appears to dictate whether individuals' own beliefs translate into system use.
    MeSH term(s) Female ; Hospitals ; Humans ; Medication Systems ; Peer Group ; Social Network Analysis ; Surveys and Questionnaires ; United States
    Language English
    Publishing date 2020-04-22
    Publishing country England
    Document type Journal Article ; Research Support, U.S. Gov't, P.H.S.
    ZDB-ID 4766-1
    ISSN 1873-5347 ; 0037-7856 ; 0277-9536
    ISSN (online) 1873-5347
    ISSN 0037-7856 ; 0277-9536
    DOI 10.1016/j.socscimed.2020.113002
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  10. Article ; Online: Effects of Leader Tactics on the Creativity, Implementation, and Evolution of Ideas to Improve Healthcare Delivery.

    Lee, Yuna S H / Cleary, Paul D / Nembhard, Ingrid M

    Journal of general internal medicine

    2020  Volume 36, Issue 2, Page(s) 341–348

    Abstract: Background: Slow progress in quality improvement (QI) has prompted calls to identify new QI ideas. Leaders guiding these efforts are advised to use evidence-based tactics, or specific approaches to address a goal, to promote clinician and staff ... ...

    Abstract Background: Slow progress in quality improvement (QI) has prompted calls to identify new QI ideas. Leaders guiding these efforts are advised to use evidence-based tactics, or specific approaches to address a goal, to promote clinician and staff engagement in the generation and implementation of QI ideas, but little evidence about effective tactics exists.
    Objective: Examine the association between leader tactics and the creativity, implementation outcome, and evolution of QI ideas from clinicians and staff.
    Design: Prospective panel analysis of 220 ideas generated by 12 leaders and teams (N = 72 members) from federally qualified community health practices in one center over 18 months. Measures were extracted from meeting minutes (note-taking by a member during meetings) and expert panel review. Multi-level models were used.
    Measures: Leader tactics, idea creativity, implementation outcome, evolution pathways, center, and idea-submitter characteristics.
    Results: Leaders used one of four approaches: no tactic, meeting ground rules, team brainstorming, or reflection on team process. Implemented ideas evolved in three pathways: Plug and Play, Slow Burn, and Iterate and Generate. Compared with no leader tactic, meeting ground rules resulted in ideas not significantly different in creativity, implementation outcome, or evolution pathway. Brainstorming was associated with greater idea creativity, idea implementation, and ideas following a Plug and Play path (low member engagement and implementation over 2 months or less). Reflection on team process was associated with idea implementation (versus not), and ideas following an Iterate and Generate path (high member engagement and implementation over 3 months or more).
    Conclusions: Two tactics, brainstorming and reflection, are helpful depending on goals. Brainstorming may aide leaders seeking disruptive change via more creative, rapidly implemented ideas. Reflection on team process may aide leaders seeking high-engagement ideas that may be implemented slowly. Both tactics may help leaders cultivate dynamics that increase implementation of ideas that improve healthcare.
    MeSH term(s) Creativity ; Delivery of Health Care ; Humans ; Prospective Studies ; Quality Improvement
    Language English
    Publishing date 2020-08-31
    Publishing country United States
    Document type Journal Article ; Research Support, U.S. Gov't, P.H.S.
    ZDB-ID 639008-0
    ISSN 1525-1497 ; 0884-8734
    ISSN (online) 1525-1497
    ISSN 0884-8734
    DOI 10.1007/s11606-020-06139-9
    Database MEDical Literature Analysis and Retrieval System OnLINE

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