Article ; Online: Patient mistreatment of health care professionals.
2022 Volume 22, Issue 1, Page(s) 133
Abstract: Background: Mistreatment of health care professionals by patients is an ongoing problem. We aimed to construct and evaluate a curriculum that would prepare health care professionals for mistreatment by patients.: Methods: Lessons learned from 15 ... ...
Abstract | Background: Mistreatment of health care professionals by patients is an ongoing problem. We aimed to construct and evaluate a curriculum that would prepare health care professionals for mistreatment by patients. Methods: Lessons learned from 15 interviews and 2 focus groups with health care professionals were distilled into a multi-modal curriculum including didactics, simulation videos and role-play scenarios aimed to improve confidence in addressing mistreatment. This curriculum was disseminated at five educational workshops to health care professionals of various training groups and experience levels. Pre- and post-surveys were distributed to assess changes in participant's perspectives on readiness to address mistreatment. The signed-rank test was implemented to compare pre- and post- data. Results: Participants were more likely to agree post-workshop that they had the right words to say, had a plan for what to do, and were more willing to speak up when they themselves or someone else was mistreated (p < .001). They were also more likely to agree post-workshop that there was something they could do to address patient mistreatment (p < .001). Conclusions: Participant familiarity and confidence in responding to patient mistreatment increased. Our curriculum may serve as a foundation for institutions seeking to equip their educators, health care professionals, and trainees with strategies for addressing this important issue. |
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MeSH term(s) | Curriculum ; Focus Groups ; Health Personnel ; Humans ; Surveys and Questionnaires |
Language | English |
Publishing date | 2022-03-01 |
Publishing country | England |
Document type | Journal Article |
ZDB-ID | 2044473-4 |
ISSN | 1472-6920 ; 1472-6920 |
ISSN (online) | 1472-6920 |
ISSN | 1472-6920 |
DOI | 10.1186/s12909-022-03198-w |
Database | MEDical Literature Analysis and Retrieval System OnLINE |
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