Article: A new scale to assess technostress levels in an Italian banking context: the Work-Related Technostress Questionnaire.
2023 Volume 14, Page(s) 1253960
Abstract: Introduction: Technostress (TS) represents a multidimensional phenomenon closely related to the pervasive use of information and communication technologies. This study aimed to validate a new psychometric tool for assessing TS in an Italian banking ... ...
Abstract | Introduction: Technostress (TS) represents a multidimensional phenomenon closely related to the pervasive use of information and communication technologies. This study aimed to validate a new psychometric tool for assessing TS in an Italian banking context, the Work-Related Technostress - Questionnaire (WRT-Q). Secondly, we analyzed the role of gender and age in modulating TS manifestations. Methods: A sample of 2,586 bank employees (51% females; age: 47.26 ± 8.6) underwent an online survey. Reliability, exploratory factor analysis (EFA), confirmatory factor analysis (CFA), ANCOVA, independent sample Results: The WRT-Q consisted of 17 items and a four-factor structure, supported by the following CFA indices: Comparative Fit Index (CFI) = 0.985; Incremental Fit Index (IFI) = 0.985; Goodness of Fit (GFI) = 0.988; Root Mean Squared Error of Approximation (RMSEA) = 0.071; and SRMR = 0.062. A significant difference in TS levels between age classes emerged ( Discussion: The WRT-Q is a new instrument to measure TS in the workplace, it can contribute to highlighting adverse outcomes in individuals due to a dysfunctional interaction with ICT. |
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Language | English |
Publishing date | 2023-09-01 |
Publishing country | Switzerland |
Document type | Journal Article |
ZDB-ID | 2563826-9 |
ISSN | 1664-1078 |
ISSN | 1664-1078 |
DOI | 10.3389/fpsyg.2023.1253960 |
Database | MEDical Literature Analysis and Retrieval System OnLINE |
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