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  1. Article ; Online: A Systematic Approach to Clinical Peer Review in a Critical Access Hospital.

    Deyo-Svendsen, Mark E / Phillips, Michael R / Albright, Jill K / Schilling, Keith A / Palmer, Karl B

    Quality management in health care

    2016  Volume 25, Issue 4, Page(s) 213–218

    Abstract: Purpose: Clinical provider peer review (CPPR) is a process for evaluating a patient's experience in encounters of care. It is part of ongoing professional practice evaluation and focused professional practice evaluation-important contributors to ... ...

    Abstract Purpose: Clinical provider peer review (CPPR) is a process for evaluating a patient's experience in encounters of care. It is part of ongoing professional practice evaluation and focused professional practice evaluation-important contributors to provider credentialing and privileging. Critical access hospitals are hindered in CPPR by having a limited number of providers, shortages of staff resources, and relationships among staff members that make unbiased review difficult. Small departments within larger institutions may face similar challenges.
    Methods: A CPPR process created at Mayo Clinic Health System is described. It involved a case review questionnaire built on the Institute of Medicine "Six Aims for Changing the Health Care System," a standardized intervention algorithm and tracking tool.
    Outcomes: During 2007 through 2014, a total of 994 cases were reviewed; 31% led to provider dialog and education or intervention. Findings were applied to core measure processes with success rate going from 87% to 97%. Changes were adopted in end-of-life care, contributing to a 50% reduction in all-cause mortality rate.
    Conclusions: Providing peer review tools to a critical access hospital can keep peer review within a group with knowledge of the individual provider's practice and can make process improvement the everyday work of those involved.
    MeSH term(s) Algorithms ; Hospital Administration/methods ; Hospital Mortality ; Humans ; Inservice Training ; Medically Underserved Area ; Peer Review/methods ; Quality Improvement/organization & administration ; Terminal Care/organization & administration
    Language English
    Publishing date 2016-10-17
    Publishing country United States
    Document type Journal Article
    ZDB-ID 1162319-6
    ISSN 1550-5154 ; 1063-8628
    ISSN (online) 1550-5154
    ISSN 1063-8628
    DOI 10.1097/QMH.0000000000000113
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  2. Article ; Online: Provider Approachability: An All-Staff Survey Approach to Creating a Culture of Safety.

    Deyo-Svendsen, Mark E / Palmer, Karl B / Albright, Jill K / Phillips, Michael R / Schilling, Keith A / Cabrera Svendsen, Matthew E

    Journal of patient safety

    2017  Volume 15, Issue 4, Page(s) e64–e69

    Abstract: Objectives: A culture-of-safety survey of our hospital staff revealed fear-based reluctance to question those in authority. We aimed to examine provider approachability (words and actions that promote trust and reduce or eliminate fear of interaction).!# ...

    Abstract Objectives: A culture-of-safety survey of our hospital staff revealed fear-based reluctance to question those in authority. We aimed to examine provider approachability (words and actions that promote trust and reduce or eliminate fear of interaction).
    Methods: Providers and staff completed an anonymous facility-wide survey (survey 1) regarding perceptions of provider approachability. Results were safely communicated to providers, and improvement resources were offered. A follow-up survey (survey 2 [S2]) was performed.
    Results: The survey participation rate was 59% (389/658). Eighty-four percent of providers had improved scores in S2. Mean top-box scores improved from 0.63 to 0.76 (P < .001). Providers deemed less approachable by nonprovider staff were also deemed less approachable by their peers (r = 0.82; survey 1). Forty-four percent reported improvement in the safety culture in S2. Twenty-eight percent of providers reported making efforts to improve how they were perceived by others.
    Conclusions: Provider approachability surveys are a safe, effective method of assessing and encouraging positive interactions that promote trust and influence positive communication. The process created an opportunity to identify and assist providers who were less approachable.
    MeSH term(s) Attitude of Health Personnel ; Communication ; Fear ; Hospitals ; Humans ; Leadership ; Organizational Culture ; Patient Safety ; Personnel, Hospital ; Physicians ; Power, Psychological ; Safety Management ; Surveys and Questionnaires ; Trust
    Language English
    Publishing date 2017-08-17
    Publishing country United States
    Document type Journal Article
    ZDB-ID 2394324-5
    ISSN 1549-8425 ; 1549-8417
    ISSN (online) 1549-8425
    ISSN 1549-8417
    DOI 10.1097/PTS.0000000000000409
    Database MEDical Literature Analysis and Retrieval System OnLINE

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