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  1. Article ; Online: The Effect of Social Deprivation on Patient Satisfaction in Otolaryngology Clinics.

    Redding, Taylor S / Stephens, Andrew R / Gurgel, Richard K

    The Annals of otology, rhinology, and laryngology

    2023  Volume 132, Issue 11, Page(s) 1314–1320

    Abstract: Objectives: Multiple factors have been associated with lower satisfaction scores. We hypothesize that patients with a more deprived socioeconomic status will have different patient satisfaction scores than patients of higher socioeconomic status.: ... ...

    Abstract Objectives: Multiple factors have been associated with lower satisfaction scores. We hypothesize that patients with a more deprived socioeconomic status will have different patient satisfaction scores than patients of higher socioeconomic status.
    Methods: We reviewed Press Ganey satisfaction scores for new, outpatient visits between January 1, 2014, and December 31, 2018. Due to the high ceiling effects of the survey, "satisfaction" was defined as achieving a perfect score of 100. We determined social deprivation using the 2015 Area Deprivation Index (ADI) which serves as a proxy for socioeconomic status derived from zip codes. Patient satisfaction was defined as a binary variable. Univariate and multivariate binary logistic regression analyses were used to identify factors correlated with patient satisfaction.
    Results: There were 3239 unique new patients with completed surveys. Univariate analysis demonstrated decreased odds of achieving satisfaction for both the Total Score and Provider Sub-Score for each decile increase in ADI (OR 0.94; CI = 0.908-0.981;
    Conclusions: Increased social deprivation was an independent predictor of lower patient satisfaction in otolaryngology outpatients using the Press Ganey survey. This non-modifiable outcome should be taken into consideration when evaluating patient satisfaction scores and offers further support to the need of addressing and improving healthcare discrepancies in the field of otolaryngology.
    Level of evidence: Level 3.
    MeSH term(s) Humans ; Otolaryngology ; Patient Satisfaction ; Social Class ; Social Deprivation ; Surveys and Questionnaires
    Language English
    Publishing date 2023-01-11
    Publishing country United States
    Document type Journal Article
    ZDB-ID 120642-4
    ISSN 1943-572X ; 0003-4894
    ISSN (online) 1943-572X
    ISSN 0003-4894
    DOI 10.1177/00034894221143579
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  2. Article ; Online: Evaluating Factors That Influence Patient Satisfaction in Otolaryngology Clinics.

    Redding, Taylor S / Keefe, Katherine R / Stephens, Andrew R / Gurgel, Richard K

    The Annals of otology, rhinology, and laryngology

    2022  Volume 132, Issue 1, Page(s) 19–26

    Abstract: Objectives: To identify factors that influence patient satisfaction during outpatient visits in various settings of otolaryngology clinics in an academic medical center.: Study design: Retrospective review.: Setting: Academic medical center.: ... ...

    Abstract Objectives: To identify factors that influence patient satisfaction during outpatient visits in various settings of otolaryngology clinics in an academic medical center.
    Study design: Retrospective review.
    Setting: Academic medical center.
    Methods: We reviewed Press Ganey patient satisfaction survey responses for new, outpatient visits between January 1, 2014 and December 31, 2018. Self-reported race was identified using electronic medical records. Multivariate binary logistic regression analyses were used to identify continuous and categorical variables associated with patient satisfaction.
    Results: There were 3998 unique new patient visits with completed surveys. Multivariate analysis revealed that responses for patients <18 years old are less likely to be satisfied with their care compared to patients ≥18 years old (OR 0.66;
    Conclusions: Wait time, clinic location, patient race, insurance provider, and age were all shown to significantly influence patient-reported satisfaction. Understanding how these variables influence patient satisfaction will hopefully lead to processes that improve patient satisfaction.
    Level of evidence: Level 3.
    MeSH term(s) Humans ; Aged ; United States ; Adolescent ; Patient Satisfaction ; Medicare ; Otolaryngology ; Ambulatory Care Facilities ; Surveys and Questionnaires
    Language English
    Publishing date 2022-01-29
    Publishing country United States
    Document type Review ; Journal Article
    ZDB-ID 120642-4
    ISSN 1943-572X ; 0003-4894
    ISSN (online) 1943-572X
    ISSN 0003-4894
    DOI 10.1177/00034894211055531
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  3. Article ; Online: Evaluation of factors impacting patient satisfaction in a pediatric otolaryngology clinic.

    Redding, Taylor S / Stephens, Andrew R / Kazmers, Nikolas H / Park, Albert H

    International journal of pediatric otorhinolaryngology

    2022  Volume 156, Page(s) 111122

    Abstract: Objectives: With an emphasis on patient-centered care and provider transparency, patient satisfaction measures have become a key indicator of healthcare quality. Using the Press Ganey Outpatient Medical Practice Survey (PGOMPS), we sought to determine ... ...

    Abstract Objectives: With an emphasis on patient-centered care and provider transparency, patient satisfaction measures have become a key indicator of healthcare quality. Using the Press Ganey Outpatient Medical Practice Survey (PGOMPS), we sought to determine key factors that impact patient satisfaction.
    Methods: We conducted a retrospective review of new pediatric (<18 years old) outpatient otolaryngology visits between January 1, 2014 and December 31, 2018 at a children's hospital clinic and satellite clinics. Univariate and multivariate binary logistic regression analysis were used to determine factors correlated with patient satisfaction for both the PGOMPS Total Score and Provider Sub-Score.
    Results: A total of 1,050 patient or parent responses were included. The mean patient age was 5.6 ± 5.0 years with 54.7% identified as male. Univariate analysis demonstrated that for each 10-min increase in Total Wait Time, the odds of being satisfied were significantly decreased on both the Total Score (odds ratio [OR] 0.5; P < 0.001) and Provider Sub-Score (OR 0.8; P < 0.001). Furthermore, for each additional 5-year increase in patient age, patients were significantly more likely to report satisfaction on Total Score (OR 1.21; P = 0.011). Multivariate analysis revealed that the odds of achieving satisfaction for each decile increase in Total Wait Time were 0.5 for Total Score (P < 0.001) and 0.8 for Provider Sub-Score (P < 0.001), independent of patient age, sex, insurance category, socioeconomic disadvantage level, and patient community type.
    Conclusions: Wait time is a significant factor impacting patients' likelihood of being satisfied with their overall care in a pediatric otolaryngology clinic setting.
    MeSH term(s) Adolescent ; Ambulatory Care Facilities ; Child ; Child, Preschool ; Humans ; Infant ; Male ; Otolaryngology ; Outpatients ; Patient Satisfaction ; Surveys and Questionnaires
    Language English
    Publishing date 2022-03-29
    Publishing country Ireland
    Document type Journal Article
    ZDB-ID 754501-0
    ISSN 1872-8464 ; 0165-5876
    ISSN (online) 1872-8464
    ISSN 0165-5876
    DOI 10.1016/j.ijporl.2022.111122
    Database MEDical Literature Analysis and Retrieval System OnLINE

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