Article ; Online: '
Journal of telemedicine and telecare
2023 , Page(s) 1357633X231154943
Abstract: Introduction: The rapid adoption of telehealth during the global pandemic has the potential to widen disparities for culturally and linguistically diverse (CALD) consumers. We explored the perspectives and experiences of CALD consumers accessing ... ...
Abstract | Introduction: The rapid adoption of telehealth during the global pandemic has the potential to widen disparities for culturally and linguistically diverse (CALD) consumers. We explored the perspectives and experiences of CALD consumers accessing telehealth during the global pandemic and those of their healthcare providers. Methods: A multistakeholder mixed-methods study involving two parallel samples comprising consumer-participants ( Results: Despite 86% of consumer-participants inexperienced with telehealth, 80% achieved a successful appointment with a healthcare provider. Consumer perceptions were shaped by cultural and diagnostic concepts of legitimacy, in the context of known accessibility and technology literacy challenges. Healthcare provider perspectives were less favourable towards telehealth, with equity of healthcare delivery a major concern. Discussion: Our findings highlight unintended consequences arising from a rapid transition to telehealth. Adopting collaborative approaches to the design and implementation of telehealth is imperative to mitigate health inequities faced by CALD communities and maximise their opportunity to realise potential health benefits associated with telehealth. |
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Language | English |
Publishing date | 2023-02-16 |
Publishing country | England |
Document type | Journal Article |
ZDB-ID | 1340281-x |
ISSN | 1758-1109 ; 1357-633X |
ISSN (online) | 1758-1109 |
ISSN | 1357-633X |
DOI | 10.1177/1357633X231154943 |
Database | MEDical Literature Analysis and Retrieval System OnLINE |
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