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  1. Article ; Online: "Reducing unnecessary testing in a CPOE system through implementation of a targeted CDS intervention".

    Levick, Donald L / Stern, Glenn / Meyerhoefer, Chad D / Levick, Aaron / Pucklavage, David

    BMC medical informatics and decision making

    2013  Volume 13, Page(s) 43

    Abstract: Background: We describe and evaluate the development and use of a Clinical Decision Support (CDS) intervention; an alert, in response to an identified medical error of overuse of a diagnostic laboratory test in a Computerized Physician Order Entry (CPOE) ...

    Abstract Background: We describe and evaluate the development and use of a Clinical Decision Support (CDS) intervention; an alert, in response to an identified medical error of overuse of a diagnostic laboratory test in a Computerized Physician Order Entry (CPOE) system. CPOE with embedded CDS has been shown to improve quality of care and reduce medical errors. CPOE can also improve resource utilization through more appropriate use of laboratory tests and diagnostic studies. Observational studies are necessary in order to understand how these technologies can be successfully employed by healthcare providers.
    Methods: The error was identified by the Test Utilization Committee (TUC) in September, 2008 when they noticed critical care patients were being tested daily, and sometimes twice daily, for B-Type Natriuretic Peptide (BNP). Repeat and/or serial BNP testing is inappropriate for guiding the management of heart failure and may be clinically misleading. The CDS intervention consists of an expert rule that searches the system for a BNP lab value on the patient. If there is a value and the value is within the current hospital stay, an advisory is displayed to the ordering clinician. In order to isolate the impact of this intervention on unnecessary BNP testing we applied multiple regression analysis to the sample of 41,306 patient admissions with at least one BNP test at LVHN between January, 2008 and September, 2011.
    Results: Our regression results suggest the CDS intervention reduced BNP orders by 21% relative to the mean. The financial impact of the rule was also significant. Multiplying by the direct supply cost of $28.04 per test, the intervention saved approximately $92,000 per year.
    Conclusions: The use of alerts has great positive potential to improve care, but should be used judiciously and in the appropriate environment. While these savings may not be generalizable to other interventions, the experience at LVHN suggests that appropriately designed and carefully implemented CDS interventions can have a substantial impact on the efficiency of care provision.
    MeSH term(s) Decision Support Systems, Clinical ; Diagnostic Techniques and Procedures/standards ; Health Services Misuse/prevention & control ; Humans ; Medical Order Entry Systems ; Regression Analysis ; Utilization Review
    Language English
    Publishing date 2013-04-08
    Publishing country England
    Document type Journal Article
    ZDB-ID 2046490-3
    ISSN 1472-6947 ; 1472-6947
    ISSN (online) 1472-6947
    ISSN 1472-6947
    DOI 10.1186/1472-6947-13-43
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  2. Article: Dance of the call bells: using ethnography to evaluate patient satisfaction with quality of care.

    Deitrick, Lynn / Bokovoy, Joanna / Stern, Glenn / Panik, Anne

    Journal of nursing care quality

    2006  Volume 21, Issue 4, Page(s) 316–324

    Abstract: Ethnographic methods can provide insights into patients' perceptions of quality of care. We used ethnographic methods to examine problems related to answering patient call lights on one inpatient unit in the hospital. Communication through call bells ... ...

    Abstract Ethnographic methods can provide insights into patients' perceptions of quality of care. We used ethnographic methods to examine problems related to answering patient call lights on one inpatient unit in the hospital. Communication through call bells consisted of 3 interrelated components. These included answering the call bell, communicating the patient's request, and following through with the request. Results of this study provided a deeper understanding of the nuances of power and control embedded within the issue of patient-caregiver communication and empowered unit staff to find solutions to the call bell problem.
    MeSH term(s) Anthropology, Cultural/organization & administration ; Attitude of Health Personnel ; Cell Phone ; Communication ; Cooperative Behavior ; Data Collection ; Hospital Communication Systems/organization & administration ; Humans ; Interprofessional Relations ; Nurse's Role/psychology ; Nurse-Patient Relations ; Nursing Assistants/organization & administration ; Nursing Assistants/psychology ; Nursing Care/psychology ; Nursing Care/standards ; Nursing Methodology Research/organization & administration ; Nursing Staff, Hospital/organization & administration ; Nursing Staff, Hospital/psychology ; Observation ; Patient Satisfaction ; Photography ; Qualitative Research ; Quality of Health Care/standards ; Research Design ; Self Concept ; Surveys and Questionnaires ; Time Factors
    Language English
    Publishing date 2006-08-29
    Publishing country United States
    Document type Journal Article
    ZDB-ID 1089089-0
    ISSN 1550-5065 ; 1057-3631
    ISSN (online) 1550-5065
    ISSN 1057-3631
    DOI 10.1097/00001786-200610000-00008
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  3. Article: Becoming a leader in patient satisfaction: changing the culture of care in an academic community hospital.

    Deitrick, Lynn M / Capuano, Terry A / Paxton, Stuart S / Stern, Glenn / Dunleavy, Jack / Miller, William L

    Health marketing quarterly

    2006  Volume 23, Issue 3, Page(s) 31–57

    Abstract: In the context of the current health care payer system, quality of care standards, financial incentives and consumer choice are not well aligned, yet competition for increased admissions has become a matter of survival. Satisfaction and loyalty are two ... ...

    Abstract In the context of the current health care payer system, quality of care standards, financial incentives and consumer choice are not well aligned, yet competition for increased admissions has become a matter of survival. Satisfaction and loyalty are two constructs that are the most meaningful measures in the context of sustaining and increasing admissions. Lehigh Valley Hospital and Health Network (LVHHN) launched an ambitious patient satisfaction improvement initiative in 2001. LVHHN augmented existing patient service excellence programs with an ethnographic study of a representative unit. Interview and observational data were analyzed using NVivo software. These results (four distilled domains of patient experience) can then be used to identify key components of the care environment that made meaningful differences in the perceptions of patients and their satisfaction. A designated interdepartmental task force can then develop interventions from those learnings, track outcomes through the Press Ganey scores, and ultimately yield increased admissions through unit-specific process change across the hospital. Admissions for fiscal year 2001 to fiscal year 2003 increased from 5,817 to 7,795 patients. The clear value and return on this initiative for our organization included a 34% increase in patient admissions over a four-year period. Improvements in both patient satisfaction and loyalty were demonstrated by a 24% increase for the question, "Likelihood of your recommending this hospital to others" as measured by the Press Ganey Inpatient survey. This initiative demonstrates the successful application of qualitative methods in a clinical microsystem to better understand patient perceptions that determine their satisfaction with medical care.
    MeSH term(s) Academic Medical Centers/organization & administration ; Academic Medical Centers/standards ; Health Care Surveys ; Hospital-Patient Relations ; Hospitals, Community/organization & administration ; Hospitals, Community/standards ; Humans ; Leadership ; Models, Organizational ; Organizational Culture ; Patient Satisfaction ; Pennsylvania ; Quality Assurance, Health Care
    Language English
    Publishing date 2006
    Publishing country England
    Document type Journal Article
    ZDB-ID 639428-0
    ISSN 1545-0864 ; 0735-9683
    ISSN (online) 1545-0864
    ISSN 0735-9683
    DOI 10.1300/J026v23n02_03
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  4. Article: Integrating palliative medicine and critical care in a community hospital.

    Ray, Daniel / Fuhrman, Cathy / Stern, Glenn / Geracci, Jack / Wasser, Thomas / Arnold, Darryl / Masiado, Tamara / Deitrick, Lynn

    Critical care medicine

    2006  Volume 34, Issue 11 Suppl, Page(s) S394–8

    Abstract: Our objective was to describe the rationale and implementation of educational, environmental, clinical, and communication interventions designed to maximize indicators of improved palliative care in a community hospital intensive care unit. Surveys were ... ...

    Abstract Our objective was to describe the rationale and implementation of educational, environmental, clinical, and communication interventions designed to maximize indicators of improved palliative care in a community hospital intensive care unit. Surveys were used to develop educational content and methods for all levels of clinical staff and medical education. All clinical staff expressed confidence in clinical palliative processes but not in communication and psycho-spiritual issues shared with patient/families. An ambassador program and expanded visiting hours turned the waiting room into part of the therapeutic environment. New palliative order sets and practice guidelines were introduced. Interdisciplinary care planning was guided by a family communication record. Communication with families was enhanced by the use of the ambassadors, comprehensive care planning and sharing with the family within 24-48 hrs of admission, and ongoing meetings triggered by care plan changes. Quality indicators for intensive care unit-based palliative care proposed by experts provided a benchmark for evaluating the completeness of our intervention. Although not easily measured or demonstrated, it is our implicit assertion that this set of process and education interventions changed the daily nature of discourse in the intensive care unit among staff and between the staff, patients, and families.
    MeSH term(s) Communication ; Critical Care/organization & administration ; Education, Continuing ; Family ; Hospitals, Community/organization & administration ; Humans ; Intensive Care Units/organization & administration ; Nursing Staff, Hospital ; Palliative Care/organization & administration ; Process Assessment (Health Care)/organization & administration ; Quality Indicators, Health Care/organization & administration ; Visitors to Patients
    Language English
    Publishing date 2006-11
    Publishing country United States
    Document type Journal Article ; Research Support, Non-U.S. Gov't
    ZDB-ID 197890-1
    ISSN 1530-0293 ; 0090-3493
    ISSN (online) 1530-0293
    ISSN 0090-3493
    DOI 10.1097/01.CCM.0000237046.62046.49
    Database MEDical Literature Analysis and Retrieval System OnLINE

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  5. Article: Evaluation and recommendations from a study of a critical-care waiting room.

    Deitrick, Lynn / Ray, Daniel / Stern, Glenn / Fuhrman, Cathy / Masiado, Tamara / Yaich, Sandra L / Wasser, Thomas

    Journal for healthcare quality : official publication of the National Association for Healthcare Quality

    2005  Volume 27, Issue 4, Page(s) 17–25

    Abstract: The intensive care unit (ICU) waiting room is a dynamic place that influences the satisfaction of families of critically ill patients. Waiting-room comfort and amenities are important, because families often spend a great deal of nonvisiting time there. ... ...

    Abstract The intensive care unit (ICU) waiting room is a dynamic place that influences the satisfaction of families of critically ill patients. Waiting-room comfort and amenities are important, because families often spend a great deal of nonvisiting time there. A quality improvement evaluation of the ICU waiting room at Lehigh Valley Hospital, Allentown, PA, was conducted. Methods included distribution of an 18-item family survey, ethnographic observations, interviews, and assessment of the physical environment. Findings suggest that the role of the receptionist and access to food and other services were important to families and influenced their assessment of the quality of services provided by the ICU.
    MeSH term(s) Academic Medical Centers ; Adolescent ; Adult ; Consumer Behavior/statistics & numerical data ; Data Collection ; Environment Design ; Family/psychology ; Health Facility Environment ; Hospital Design and Construction ; Humans ; Intensive Care Units/standards ; Middle Aged ; Pennsylvania ; Visitors to Patients
    Language English
    Publishing date 2005-09-22
    Publishing country United States
    Document type Journal Article ; Research Support, Non-U.S. Gov't
    ZDB-ID 1472097-8
    ISSN 1945-1474 ; 1062-2551
    ISSN (online) 1945-1474
    ISSN 1062-2551
    DOI 10.1111/j.1945-1474.2005.tb00564.x
    Database MEDical Literature Analysis and Retrieval System OnLINE

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