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  1. Article ; Online: A 24-hour online youth emotional support

    Paul YIP / Wai Leung CHAN / Qijin CHENG / Shirley CHOW / Siu Man HSU / Y.W. LAW / Billie LO / Ken NGAI / Kwai Yau WONG / Cynthia XIONG / Tsz Kong YEUNG

    The Lancet Regional Health. Western Pacific, Vol 4, Iss , Pp 100047- (2020)

    Opportunities and challenges

    2020  

    Keywords Public aspects of medicine ; RA1-1270
    Language English
    Publishing date 2020-11-01T00:00:00Z
    Publisher Elsevier
    Document type Article ; Online
    Database BASE - Bielefeld Academic Search Engine (life sciences selection)

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  2. Article ; Online: The Opportunities and Challenges of the First Three Years of Open Up, an Online Text-Based Counselling Service for Youth and Young Adults

    Paul Siu Fai Yip / Wai-Leung Chan / Christian S. Chan / Lihong He / Yucan Xu / Evangeline Chan / Yui Chi Chau / Qijin Cheng / Siu-Hung Cheng / Florence Cheung / James Chow / Shirley Chow / Jerry Fung / Siu-Man Hsu / Yik Wa Law / Billie Lo / Sze-Man Miu / Wai Man Ng / Ken Ngai /
    Christy Tsang / Cynthia Xiong / Zhongzhi Xu

    International Journal of Environmental Research and Public Health, Vol 18, Iss 13194, p

    2021  Volume 13194

    Abstract: We present the opportunities and challenges of Open Up, a free, 24/7 online text-based counselling service to support youth in Hong Kong. The number of youths served more than doubled within the first three years since its inception in 2018 in response ... ...

    Abstract We present the opportunities and challenges of Open Up, a free, 24/7 online text-based counselling service to support youth in Hong Kong. The number of youths served more than doubled within the first three years since its inception in 2018 in response to increasing youth suicidality and mental health needs. Good practice models are being developed in order to sustain and further scale up the service. We discuss the structure of the operation, usage pattern and its effectiveness, the use of AI to improve users experience, and the role of volunteer in the operation. We also present the challenges in further enhancing the operation, calling for more research, especially on the identification of the optimal number of users that can be concurrently served by a counsellor, the effective approach to respond to a small percentage of repeated users who has taken up a disproportional volume of service, and the way to optimize the use of big data analytics and AI technology to enhance the service. These advancements will benefit not only Open Up but also similar services across the globe.
    Keywords youth suicide prevention ; crisis intervention ; online emotional support service ; online text-based counselling ; Artificial Intelligence ; Medicine ; R
    Subject code 360
    Language English
    Publishing date 2021-12-01T00:00:00Z
    Publisher MDPI AG
    Document type Article ; Online
    Database BASE - Bielefeld Academic Search Engine (life sciences selection)

    Full text online

    More links

    Kategorien

    Inter-library loan at ZB MED

    Your chosen title can be delivered directly to ZB MED Cologne location if you are registered as a user at ZB MED Cologne.

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